Shipping & Exchanges

We offer FREE SHIPPING WORLDWIDE on orders over R1000/$100/£70/€85/300د.إ;

All our pendants are made to order. Most in-stock items ship within 3 working days; however, some items like Limited Edition pendants may take up to 7 working days to process before shipping.

Destinations within South Africa

Orders over R1000

FREE Door to Door Courier
Physical address required
Overnight service
Cost: FREE

Orders under R1000

Door to Door Courier
Physical address required
Overnight service
Cost: R85

Destinations outside South Africa

Orders over $100/£70/€85/300د.إ

FREE Registered Mail
Mail Type: Registered Mail
Delivery to your nearest Post Office
12-15 working days
Tracking number provided
Cost: FREE

Orders under $100/£70/€85/300د.إ

Registered Mail
Delivery to your nearest Post Office
12-15 working days
Tracking number provided. Tracking done through local postal service.
Cost: $16/£10/€12/45د.إ

FAST TRACK OPTION

DHL Courier option available for all orders
Door to door
3 working days
Tracking number provided
Cost:
• Sub Saharan Africa: R320/$25/£20/€22/100د.إ
• Middle East, Europe and UK: R405/$32/£25/€28/120د.إ
• Canada, Mexico and USA: R445/$36/£26/€30/130د.إ
• Rest of the world: R575/$45/£35/€38/170د.إ

Please note: We cannot be held accountable for delays at customs or in the event of staff shortages or strikes by individual carriers. In the unlikely event that a parcel goes missing in the mail, we will send a replacement at no extra cost.

Exchanges & Repairs

As all our pendants are made to order, we do not offer refunds.

If you are not 100% satisfied with your selection, you can exchange it within 14 days of receipt.

In the event that your pendant is damaged, we do offer repair services. Please contact us for a quote.