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Shipping Information

HOLIDAY CLOSURES

Papillon Belle will be closing from the 20th of December - 15 January 2017. Cut off for international Christmas orders using DHL is the 16th of December 2016. Cut off date for orders within South Africa to arrive by the 24th is the 19th of December 2016. 

Papillon Belle cannot be held accountable for delays at customs. 


We offer FREE SHIPPING WORLDWIDE on orders over
R1000/$100/£70/€85!

Most in-stock items ship within 2 working days; however, some items like Limited Edition pendants may take up to 5 working days to process before shipping. 


Destinations within South Africa

FREE Door to Door Courier for orders over R1000/$100/£70/€85

Orders over R1000

  • Mail Type: Door to Door Courier
  • Cost: FREE 
  • Physical address required
  • Overnight service
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Orders under R1000

  • Mail Type: Door to Door Courier
  • Cost: R85
  • Physical address required
  • Overnight service

Destinations outside of South Africa

FREE Registered Mail option for orders over $100/£70/€85
Orders over $100/£70/€85 

  • Mail Type: Registered Mail
  • Delivery to your nearest Post Office
  • Cost: FREE
  • 12-15 working days
  • Tracking number provided

​Orders under $100/£70/€85

  • Mail Type: Registered Mail
  • Delivery to your nearest Post Office
  • Cost: $16/£10/€12
  • 12-15 working days
  • Tracking number provided

FAST TRACK OPTION
Courier option available for orders above or below $100/£70/€85

  • Mail Type: DHL
  • Cost:
    • Sub Saharan Africa: R260/$26/£16/€18
    • Middle East, Europe and UK: R320/$32/£19/€22
    • Canada, Mexico and USA: R360/$36/£21/€25
    • Rest of the world: R460/$46/£28/€33
  • Door to door
  • 3 working days
  • Tracking number provided

Please note: We cannot be held accountable for delays at customs or in the event of staff shortages or strikes by individual carriers. In the unlikely event that a parcel goes missing in the mail, we will send a replacement at no extra cost.


Exchanges

As all our pendants are made to order, we do not offer refunds.

If you are not 100% satisfied with your selection, you can exchange it within 14 days of receipt.

In the event that your pendant is damaged, we do offer repair services. Please contact us for a quote.